Privacy Policy
When you place an order with Eden Seeds & Select Organic we require some of your personal details so we can process and dispatch your order. Apart from printing your name & address on your package, we do not share, sell or disclose your personal information in any way at all. The only exception would be in the unlikely event where we are required by law.
Credit Card Information
Our online checkout uses industry-standard encrypted SSL connections (verified by 'Let's Encrypt').
When you submit your credit card details through our checkout the data is sent directly and securely to eWay (using SSL). Please note that if a product is out of stock we will refund that amount (through eWay) to the same credit card you used to pay for the order.
eWAY® is an Australian online payment gateway (PCI DSS 2.0 certified). eWay handles the payment from your credit card as they are certified to manage this sensitive data securely. You can read more about eWay's Merchant Trust Initiative here.
At all stages during the whole process we never have access to your full credit card numbers and as such we do not store your credit card or payment information. For more information on this checkout and payment process please visit our Site Security page.
Google Customer Review
On the "Order Confirmation" page in our checkout we offer the opportunity to take a one question survey using Google Customer Review. If you opt in Google will
simply send you an email with one question, five days after your order has been placed. Google will receive the following information about your order: Order Number, Email, Shipping Country (Australia), and the Expected Shipping Date. No other personal information is shared. It only takes one click to either accept or decline and your feedback will help Google to rank our online store for others.
We will contact you via email to communicate with you about your order, or to reply to your email. Occasionally we may also email you for other customer related reasons.
We also send out seasonal email newsletters to anyone that has subscribed to our email newsletter list. A maximum of 12 email newsletters are sent per year. If you wish to be removed from our email list please use the unsubscribe link in the footer of the email, the removal is instantaneous.
